"Shawn is one of the best thinkers of the New View and its operational application today in North America" Dr. Sidney Dekker Brisbane, Australia
Who We Are
Human Factors Investigation & Education brings years of professional experience across several domains with the succinct ability to sustain your organization’s human factors needs. Whether you seek expertise in aviation systems, healthcare, or EMS/fire-ground operations, our organization can assist you with all of your investigation and education needs. We are uniquely positioned in that we have front-line operator experience in all of these domains coupled with the academic background necessary to support your group. Let us help you to operate safely by protecting you, your employees and your entire organization with our proactive, individually tailored human factors solutions.
We have provided human factors expertise to organizations such as the Air Line Pilots Association, NASA, FAA, San Jose State University, Canadian North Airlines, The Ohio State University and CNN to name a few.
What We Offer We offer our services for both large and small projects for organizations of any size. What we do not do is offer a pre-packaged program for sale. Every situation is different, every investigation is unique and every academic or operational endeavor requires a focus on the problems on hand and not a feel-good program to make your organization feel safer. We understand and firmly believe that error counting, time since last event and other metrics commonly employed in many industries are just that. Feel good programs that do not actually try to understand the complexities of our social-technical systems. Classification and error categorization are no longer helpful in understand the emergent properties of these systems. No single act causes safety and no single act causes a catastrophe. Spending your safety department time chasing these numbers and fitting sharp-end employee actions into neat categories will not reveal your true margin of safety.
If you are truly ready to invest into better understanding your organization and problems within, then it is very possible that we can help. In addition to our owners expertise, we have in place a network of independent contractors that span many industries at all levels. If we do not have the expertise needed, we know where to go to get it. Fill out the form below to speak with Shawn about what HFIE can do for you!